Refund Policy

Effective Date: August 1, 2026

At Catchon TV, we are committed to providing high-quality services to our customers. If you are not satisfied with your service, we offer a 30-day refund policy. You have 30 days from the date you receive your service to request a refund.

How to Request a Refund

To request a refund, please contact us at:
support@catchonetv.org

Solvable Issues

Please note that if the issues you are experiencing can be resolved through technical support, we reserve the right to reject your refund request by offering a solution. We strive to ensure your service functions as expected and will work diligently to fix any problems you encounter.

Refund Process

Once we receive your refund request, we will notify you whether your request is approved or rejected. If approved, your refund will be processed automatically to your original payment method within 3-5 business days. Please be aware that it may take additional time for your bank or credit card company to post the refund to your account.

If more than 7 business days have passed since approval and you have not received your refund, please contact us immediately at:
support@catchonetv.org